Frequently Asked Questions

We perform pre-move-in inspections, Test HVAC, check all plumbing and appliances, and cleaning.

Yes, we have on-site 24 hour emergency maintenance.

When you move in, you have 48 hours to submit a move in inventory condition form with any items that we may have missed. After that, you can submit a work order request through the online portal.

We complete service requests on a first-come, first-serve basis. However, if it is considered an emergency, we will complete emergency requests first.

You do not have to be present, we can enter and will leave a note informing you that the service request has been completed.

If you are locked out, please call our 24-hour emergency maintenance.

Any modifications made to your apartment home needs to be approved by management. EX: Accent wall color and/or any structural modifications. (ADA)

Please visit the Amenities Page to learn more.

Yes we have onsite parking

Inside the apartment home in the hallway.

Yes!

Please check out our Pet Policy

Please check out our Pet Policy

Yes!

Refrigerator, Stove, Vent hood Microwave, Dishwasher, and Washer/Dryer.

No

24/7

10pm to 8am

No, touring is FREE! Please contact us to set one up.

We do accept walk-ins, and appointments are also welcomed.

We are onsite team that is accessible during office hours.

You can go to your webpage and apply online at: prmmissionhills.com

Typical time frame is 3 – 7 business days.

We accept the following:

• Online with a credit/debit card or ACH.
• We also have alternative payment options such as WIPS and FLEX.
• You may also bring in a personal check or cashier's check

Through the resident portal link on our website.

Yes. You have the option to enroll under our preferred Insurance vendor, ResidentShield by calling (800) 566-1186 or visiting their website www.residentshield.com

No utilities are included in the rent

The water is automatically set up through the office upon move in. We charge a one time utility set up fee of $15, and the electricity needs to be set up by Resident by contacting City Public Service Energy at 210-353-2222.

You can use any cable and internet provider that services our community, but we partner with AT&T Fiber, Google, Charter (Time Warner/Spectrum) which offer very good rates.

Guest are not allowed to stay for more than 2 consecutive days.

No, the base rent will remain the same, but you can lock in your current rate for lease terms 12 months up to 18 months.

No

There is a $3000 early termination fee and reletting fee that equals 85 % of one month’s rent. Any specials given will have to be paid back. (Exceptions apply)

Please visit our MAPS page for more directions and points of interest.

Mission Hills Apartments in San Antonio’s Stone Oak neighborhood offers convenient access to many of the region’s top employers. With quick connections to Highway 281 and Loop 1604, residents enjoy an easy commute to major healthcare, corporate, military, and education employers, like:
•    Methodist Stone Oak Hospital
•    North Central Baptist Hospital
•    Baptist Health System
•    Methodist Healthcare System
•    USAA
•    H-E-B
•    Amazon